Workshop capture templates for customer journeys, content workflows, business model canvas and more…


the architecture of everything

At ThoughtWorks we tend to go fairly loose and fast with documentation. Often the “capture” of workshop sessions is a few photographs and a tonne of share understanding between participants. This all works if you are transitioning straight into a build, and the entire team is present in the workshops, but if the organization is not ready to rock this “loose and fast” method can present some problems.

Shock horror – i actually had to document the outputs of some recent workshops. So to make this easy i created a set of output capture templates and thought i would share some of the generic versions. I hope they help or inspire you in some way.


customer journey


end-to-end content flows


what does bold look like?


business model canvas


objectives statements


customer promise


anchors and engines

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